Jocelyn Leather Backpacks

Shipping & Delivery

Your ordered items are typically dispatched the same day via DHL, UPS, USPS, TNT, or FedEx tracked delivery services. Once your order is packed and ready for shipment, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier's website.

Delivery Time

• Standard Delivery: 4-5 Business Days
• Express Delivery: 1-3 Business Days

Return & Refunds

To initiate a return, please contact us within 5 days of receipt at info@fiboleather.com.

Our return policy allows for returns within 14 days of receiving your item.

Please note that buyers are responsible for return shipping costs. We recommend using a trackable and fully insured shipping method, as we cannot be held responsible for returns lost in transit.

Before sending your return, it's important to contact us first. Please review and adhere to our product return policy for a smooth and hassle-free process.

To qualify for a return, your item must be in its original condition, unworn or unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

Once your return is approved, you may send the item(s) back to us. Please note that items returned without prior authorization will not be accepted.

Refunds will be issued to the original form of payment or your account, according to our return policies.

Please be aware that customers are responsible for the return shipping fee, and we do not offer size exchanges. If you need a different size, you will need to initiate a return.

Cancellations:

If you need to cancel your order, please do so within working hours on the same day as your purchase, provided the order has not yet been shipped.

Orders can only be canceled before they are prepared and shipped. Once shipped, orders cannot be canceled or have their addresses changed. If you need to change the address, please contact your shipping company directly.

For any further questions regarding returns, please don't hesitate to contact us at info@fiboleather.com.

Reach more details

Shipping policy | Return Refund